The Importance of Law Firm Culture and Creating Core Values
A positive law firm culture is a great way to attract top talent to your law firm. Many firms don’t realize that it is also a magnet for clients. This is because your internal culture and core values set the foundation for the firm’s workplace environment, approach to client service, marketing strategies, and external activities like community involvement. Here are some of the common elements that contribute to a law firm’s culture and core values and how those elements can translate into your digital marketing strategy.
What is Law Firm Culture?
Your law firm’s culture refers to the beliefs, values, behaviors, and attitudes that are shared by the members of your firm. It encompasses everything from the way your team interacts with one another to how they treat clients, vendors, and others in the community. Culture is often shaped by the firm’s leadership, but it can also be influenced by individuals within the business.
A positive law firm culture can have a significant impact on many aspects of your business, from productivity to successful collaboration to the ability to attract and retain talent to an enhanced firm reputation. Unfortunately, a negative culture can have the opposite effect.
How Law Firms Can Build a Positive Internal Culture
Creating a positive law firm culture takes commitment and effort from everyone internally. Here are some steps you can take to build a positive culture for your law firm:
1. Leadership Commitment
A positive culture requires effective leaders who demonstrate a commitment to the firm’s values and vision. Leaders inspire loyalty and trust among staff through communication and accountability.
2. Open Communication
Legal staff should feel comfortable voicing concerns and opinions as well as taking in constructive feedback to maintain a healthy internal culture.
3. Employee Development and Recognition
Employees want to feel as if their efforts are appreciated, and their employer is invested in their professional growth.
4. Work-Life Balance
A positive internal culture in the legal profession would emphasize resources for stress management and flexible working arrangements wherever possible.
5. Community Engagement
Participating in pro bono work and engaging with the community can foster a sense of pride and teamwork among law firm staff.
Defining Your Law Firm’s Core Values
More and more consumers place importance on the values of the businesses they support. One survey found that 71% of consumers prefer interacting with brands aligned with their values. Before you can integrate your law firm’s values into your brand and marketing strategy, you need to define what they are. Here is a process you can use to define your values:
1. Start With Your Vision
Your vision is the end result or what you want your firm to be known for. Are you a criminal defense firm that fights for the underdog? A personal injury firm known for taking on massive clients? Your vision will drive the rest of your values.
2. Involve the Team
Bring your team into the process of creating your values. Consider what makes your firm unique, as well as how you want clients to feel when they work with you.
3. Look at the Competition
Consider what your competitors are doing when you define your values. What can you do differently or better to set your firm apart?
4. Be Authentic
If you aren’t authentic, people will notice right away and won’t respond positively. Your values should accentuate what makes your firm unique, not what you hope to accomplish someday.
Infusing Your Core Values and Law Firm Culture Into Your Marketing Message
As the popular saying goes, “It’s hard to put lipstick on a pig.” Strengthening your marketing results needs to start from within. Clients and legal staff alike want to deal with a company that is authentic and walks its talk.
A cohesiveness between your core values/culture and brand identity will have a massive impact on your marketing efforts. Whether you are trying to influence potential clients, referral sources, or prospective employees, these groups will often want to get to know who you are and what you stand for before they take the next step. Here are a few ways you can infuse your core values and culture into your marketing strategies:
Establish Your Brand
It will be impossible to showcase your values and culture without first establishing a strong brand that encompasses these things. Your law firm’s brand identity is composed of your purpose, vision, mission, and values. It also includes various elements that you’ll use throughout your marketing messages, such as logos, imaging, taglines, and even your tone of voice.
Create Engaging Content
Next, you can focus on creating some engaging content that showcases your brand. Your content can be about anything, such as legal updates in your practice area. You can infuse elements of your brand into the content using your chosen tone of voice, having a Q&A or feature video with a firm lawyer, or giving an inside look into the workings of your law firm.
Choose the Right Channels
You want your content to be seen by the people who will resonate the most with your brand. To accomplish this, you should identify the platforms your target audience is most likely to be. For example, if you are marketing to other professionals, you might want to share your content on LinkedIn. Otherwise, focusing on more popular social media platforms like Facebook and Instagram would be a more logical choice.
Make Sure Your Law Firm’s Culture and Core Values Shine Through in Its Marketing Messages
Your law firm needs every advantage possible in this competitive environment. One way you can set your business apart is by creating a strong brand that communicates your firm’s culture and core values.
At Too Darn Loud Legal Marketing, we specialize in helping law firms of every shape and size get found and chosen by their target audience. Our digital marketing specialists will take the time to get to know your market and your firm’s unique qualities and goals before recommending a customized strategy designed to produce results.
Contact us online or at (800) 649-1764 today to schedule a free initial consultation and website evaluation.